Effective Date: 15th May 2025
Welcome to Real Stones, operated by Adyama Gold Jewellery Pvt Ltd. By accessing or using our website https://realstones.in, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our site.
1. Use of the Website
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You must be at least 18 years old or using the site under the supervision of a parent or legal guardian.
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You agree to use this site only for lawful purposes.
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You are responsible for maintaining the confidentiality of your account information and password.
2. Product Information
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We strive to ensure that all details, descriptions, and prices of products are accurate and up-to-date. However, errors may occur.
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Product colors may slightly vary due to monitor settings or lighting conditions.
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All gemstone weights, sizes, and dimensions are approximate.
3. Orders and Payment
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All orders are subject to acceptance and availability.
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We reserve the right to cancel or refuse any order at our discretion.
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Payment must be completed in full before dispatch.
4. Shipping and Delivery
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Delivery timelines may vary depending on location and courier service.
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We are not liable for delays caused by courier partners, customs, or other external factors.
5. Returns and Refunds
Returns are accepted only under the following conditions:
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The return request must be made within 3 days of receipt.
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The product must be unused and not mounted in any ornament.
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Returned items must include original packaging, invoice, and certificate (if provided).
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Two-way shipping charges will be deducted from the refund amount.
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Refunds are processed within 24–48 business hours after the returned product is received and verified.
For more information, see our Return & Refund Policy.
6. Intellectual Property
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All content on this website, including logos, images, product descriptions, and designs, is the property of Real Stones or its content suppliers and protected by intellectual property laws.
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You may not reproduce, copy, or exploit any part of the site for commercial purposes without written consent.
7. Limitation of Liability
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We make no warranties or representations, express or implied, regarding the accuracy, reliability, or completeness of the information on our site.
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In no event shall Real Stones or its directors, employees, or agents be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or terms of those external websites.
9. Modification of Terms
We reserve the right to update or change these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on the website.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Adyama Gold Jewellery Pvt Ltd
Registered Office: 1st Floor, 46E, Shivam Building, Rafi Ahmed Kidwai Road, Kolkata – 700016.
Showroom: 1 No, Nalini Seth Road (Burrabazar Sonapatti) Kolkata – 700007
Email: info@realstones.in
Phone: +91 9051407213