Effective Date: 15th May 2025
At Real Stones, we value our customers and aim to offer a smooth and transparent shopping experience. If you wish to cancel your order, please read our cancellation policy carefully.
1. Order Cancellation
You may request a cancellation anytime before the item is shipped.
Once the order has been shipped, cancellation is no longer possible. In such cases, you may refer to our Return & Refund Policy after receiving the item.
2. How to Cancel an Order
To cancel your order, please contact us promptly via:
Email: info@realstones.in
Phone: +91 9051407213
Please include your Order ID and Registered Name/Email in the cancellation request to help us process it faster.
3. Refund for Cancelled Orders
If your order is cancelled before shipment, the full amount will be refunded to your original method of payment.
Refunds are typically processed within 3–5 business days, depending on your bank or payment provider.
4. Exceptions
Custom or specially ordered gemstones may not be eligible for cancellation once the order is confirmed.
Real Stones reserves the right to cancel any order in case of payment issues, pricing errors, stock unavailability, or suspected fraudulent activity.
Need Help?
For any queries or further assistance regarding your order, please contact:
Adyama Gold Jewellery Pvt Ltd
Registered Office: 1st Floor, 46E, Shivam Building, Rafi Ahmed Kidwai Road, Kolkata – 700016.
Showroom: 1 No, Nalini Seth Road (Burrabazar Sonapatti) Kolkata – 700007
Email: info@realstones.in
Phone: +91 9051407213